Terms of service

Ordering

All orders are subject to product availability, details are listed under each product. If for any reason, Tom & Teddy does not have sufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card. All orders are subject to acceptance.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Once an order has been placed, we will send a confirmation email to the email address provided in your order form which will provide details of products ordered, payment method chosen, cost and estimated delivery times. All prices listed on the Tom & Teddy website (www.tomandteddy.com) are correct at time of entry.

Payment

Tom & Teddy accepts most major credit/debit cards.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Your credit card will be charged immediately following the placement of your order.

Delivery

Deliveries will be made to the address supplied in your order.

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

The delivery period stated below is approximate. If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by email to arrange another date for delivery.

If your delivery address is not in Singapore or Australia you may have to pay import duties and taxes which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Customs policies can vary from country to country so we recommend you contact your local customs for further information. International shipments may be subject to cross-border inspections by customs authorities.

Domestic Deliveries

Domestic deliveries will be sent from Australia. New Zealand will be deemed an international delivery.

Postage costs

Standard domestic delivery in Australia and to New Zealand will be free of charge.

Timeframes

• The standard delivery time in Australia is 3-5 working days.
• Worldwide deliveries should take approximately 5-10 working days but may take up to 3 weeks.

We will always aim to meet these time-frames but there may be occasions outside our control when your parcel is delayed.

Other Information

Once your order has been dispatched we are unable to change a residential delivery address. Allow an extra working day for Standard deliveries over Public Holidays.